Last updated: 27 August 2026
If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund.
If you receive the wrong product, we'll cover return shipping and send the correct item at no extra cost.
Since most items are made-to-order or limited stock collectibles, we do not accept returns for change of mind unless the item is unopened and unused, within 7 days of delivery.
For Partial COD orders, the 20% advance is collected online and the remaining 80% is payable on delivery. If you need to cancel, contact us as soon as possible and before dispatch. Cancellation and refund requests are reviewed against the order status and the circumstances; an advance is not automatically refundable merely because a customer refuses or misses delivery. Any approved refund will be communicated to you and processed to the original payment method where possible.
Approved refunds are processed to your original payment method within 5-7 business days via Cashfree.